Who counts as an employee?
Everyone paid on your latest approved payroll month. Before your first approved payroll, each active employee. People who have left don't count.
What's the difference between users and staff?
Users are the people with an HR or admin login, who run payroll, leave and employees. Every package includes 2, so the person who prepares payroll and the person who approves it each have their own login and the record shows who did what. Each extra user is GH₵40.00 a month. Staff who sign in to see their payslips, ask for leave or claim expenses never count, and neither do line managers, interviewers or trainers.
What if we grow or shrink part-way through a period?
Nothing changes in the month you grow. If you pay monthly, your next invoice is priced at your new size. If you paid for 3, 6 or 12 months, one top-up invoice covers the difference for the months left, priced the same way as your period. With fewer employees or users, your next invoice is priced at the smaller size.
What happens when we go past 5 employees on Free?
When an approved payroll pays more than 5 employees, or a third person gets an HR or admin login, Salary Muse invoices you for the package that fits your size, for the period you've chosen. Nothing is taken from your account: you pay the invoice from its link.
What happens when the trial ends?
With up to 5 employees and 2 users, nothing: Salary Muse stays free. Otherwise your first invoice comes when the 3-day trial ends, for the package that fits your size and the period you choose in Settings → Billing.
How do we pay?
By Mobile Money or card through Paystack, from the link on each invoice we email you. Nothing is charged automatically.
Do you charge VAT?
Salary Muse doesn't charge VAT at the moment: the price on this page is the price on your invoice.
Is the price fixed?
Yes, for each period you pay for: an invoice keeps the prices it was made with, whatever changes later. The next period is priced on the day its invoice is made, 10 days before it starts.
What happens if we stop paying?
Each invoice gives you at least 7 days to pay, and we remind you by email while it's overdue. 14 days after its due date the workspace becomes read-only: everyone can still sign in, see and download everything, payslips and returns included, to Excel or CSV. Pay the invoice and it's back as it was within about a minute.
Can we get a refund?
Write to us from Help & support in your workspace and we'll look at it with you.
Can you build something just for us?
Yes, that's Custom: groups of companies, a server of your own, your data moved in for you, links to your other systems or features built for you. Tell us what you need after you sign up and we'll reply with a written quote.
Is Salary Muse up to date with the 2026 PAYE bands?
Yes. Payroll from 1 September 2026 uses the Act 1178 bands, and earlier months keep the bands in force at the time, so every report shows exactly what was deducted.
Can I bring in my staff from Excel?
Yes. Upload the sheet you already keep. Salary Muse matches the columns, checks every row, Ghana Card and TIN numbers included, and shows any problems before anything is saved.
Does Salary Muse file with GRA and SSNIT for me?
It prepares everything: GRA's PAYE schedule on GRA's own file, Schedules B and C, the annual return, the SSNIT Tier 1 and Tier 2 files, and the bank and mobile money files. You upload them on the GRA and SSNIT portals and record the filing; Salary Muse keeps track of the 14th and the 15th.
How do employees get their payslips?
As a PDF by email or WhatsApp, or a short text by SMS, once payroll is approved. Ghana Card and account numbers are masked on every PDF. Staff can also log in on their phones to see every payslip and ask for leave.
Who approves the payroll?
Someone you choose. The person who prepares a run can't approve it unless you allow it, and Salary Muse records who prepared and who approved each run.